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The first click on the link opens an image file instead of the gallery

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Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • 12 October 2017 at 06:43 #20814
    Pranav Shah
    Participant

    Hi team,

    Please help us with this issue where the first click always opens the image instead of the gallery. Issue on:
    http://new.blurbgoa.com/what-we-do/ Please try clicking on any of the Portfolio links.

    Once we hit back and click again, it renders the gallery.

    Thanks for investigating in advance,
    Pranav

    24 October 2017 at 10:22 #21044
    Bartosz
    Keymaster

    Hi,
    We’ve been checking this and eveything seems to be ok. Every click opens a gallery.
    What browser / system did you test this on?

    25 October 2017 at 16:13 #21083
    Pranav Shah
    Participant

    Hi Team,

    Please help us to solve this issue fast. Our client is not happy with this issue.

    Thank you.

    25 October 2017 at 16:36 #21084
    Pranav Shah
    Participant

    Hi Team,

    Thank you for your reply. On my end it is not working and I even checked this on other systems and on different web-browser. Please help us to solve this.

    25 October 2017 at 23:17 #21094
    Bartosz
    Keymaster

    We’ve tested this on multiple browsers and systems and it works ok.

    Maybe you’re just checking this as a logged in users, where a new set of scripts is being loaded, possibly breaking javascript.

    Did you try js debugging?

    26 October 2017 at 06:57 #21099
    Pranav Shah
    Participant

    Hi Team,

    Thank you for your reply and can you please guide us how to do js debugging.

    Thank you.

    26 October 2017 at 11:12 #21108
    Bartosz
    Keymaster

    https://developer.chrome.com/devtools
    https://developer.mozilla.org/en-US/docs/Tools/Tools_Toolbox

    27 October 2017 at 08:24 #21124
    Pranav Shah
    Participant

    Hi Team,

    I know how to use these tools can you please tell me what to look for specifically. We have to do this fast because my client is furious.

    Thank you.

    27 October 2017 at 10:37 #21126
    Bartosz
    Keymaster

    Just look for javascript errors. Any javascript/jquery error will break the functionality.

    2 December 2018 at 11:42 #30230
    Jordan Richards
    Participant

    Hi all, I am having the same issue here – https://mrktmkrs.com/what-is-new-test/

    Please see the image at the bottom. If you inspect the code you can see it has all of the gallery there and ready, but when you click the image it only opens a single image?

    Please advise!

    2 December 2018 at 11:43 #30231
    Jordan Richards
    Participant

    Also I have used chrome dev tools and there are no errors

    4 December 2018 at 11:39 #30246
    Jordan Richards
    Participant

    Any support there??? I have bought this plugin twice to renew SUPPORT

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