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Post Views Count Missing From Dashboard Widget and Posts List

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • 1 February 2017 at 18:50 #15396
    brysont
    Participant

    Updated to v1.2.5 last night, since then I can’t see post views anywhere on the backend unless I open a post and view custom fields. Updated to v1.2.6 today and no change after a couple of hours. Definitely have views coming in.

    The dashboard widget is stuck on zero. The Posts Views column in the admin posts list shows just zero for all posts after the 1.2.5 update. This also coincides perfectly with the change from January to February. No clue what the problem actually is, your updates or a bug with the date?

    Thanks.

    1 February 2017 at 18:52 #15397
    brysont
    Participant

    One more note…

    I also have the Post Pay Counter plugin active, and it is set to use your plugin’s data to track visits. It is accessing the correct meta data and showing continuously updating totals without issue.

    So somehow it seems only your plugin is having an issue reading its own data. If that helps.

    1 February 2017 at 19:02 #15398
    brysont
    Participant
    This reply has been marked as private.
    1 February 2017 at 22:46 #15400
    brysont
    Participant

    The issue is definitely with v1.2.5 and newer updates. I reverted to SVN v1.2.4 and the problem is fixed.

    1 February 2017 at 22:58 #15401
    Bartosz
    Keymaster

    Hi @brysont,

    That’s strange.
    Can you share a temporary admin access to your site?

    1 February 2017 at 23:30 #15402
    brysont
    Participant
    This reply has been marked as private.
    2 February 2017 at 10:10 #15408
    Bartosz
    Keymaster
    This reply has been marked as private.
    2 February 2017 at 16:36 #15429
    brysont
    Participant
    This reply has been marked as private.
    2 February 2017 at 17:54 #15436
    brysont
    Participant

    Found the issue. It was Redis. Flushed the object cache and everything is working now. Explains proper access to store data but bogus read values. Took me a minute to connect it when you mentioned a database change.

    Thanks for looking!

    3 February 2017 at 10:48 #15456
    Bartosz
    Keymaster

    Sure, thanks for the info.
    For me it connects to the fact that in this release we’ve provided object cache support for some of the custom db queries.

    3 February 2017 at 17:56 #15488
    brysont
    Participant

    Yeah but what I’m seeing is that Redis now causes the same problem until its cache is cleared. I cleared it yesterday, which got fresh data for post views, but it’s holding still at those same values since. Still counting views, just not reporting them correctly.

    I’m new to Redis, just started using it about a month ago. Seems to work well and haven’t had any issues until the v1.2.5 release of PVC. It’s odd that PVC 1.2.4 worked fine on the same setup tho. Maybe the new object cache support needs a bit of tweaking?

    If it matters, running MySQL/MariaDB 10 on a Vultr managed server with Cloudways.com (Vanish, MySQL, Apache, Nginx). Debian 8/PHP 7.

    6 February 2017 at 11:48 #15544
    Bartosz
    Keymaster

    I think we have a solution for this. We’ll provide a query cache expiration, so you will not have to clear the cache manually.
    The release should come in a day or two.

    6 February 2017 at 19:17 #15565
    brysont
    Participant

    Installed the new version about an hour ago and both the dashboard widget and counts in the admin post list seem to be updating with every page load.

    Thanks for the fix!

    6 February 2017 at 22:31 #15570
    Bartosz
    Keymaster

    To be precise it’s updating every 5 minutes : )

    But glad we finally made it.

    6 February 2017 at 23:06 #15574
    brysont
    Participant

    Perfect. I usually don’t check for that stuff more than hourly, so no complaints here. Glad my admittedly fringe case helped you find improvements.

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