Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #36711
    vbell
    Participant

    The consent panel fails to dismiss after clicking the OK button on iPhone/iPad in either Safari or Chrome. The OK button registers the touch with the proper color change, but the panel does not go away. Seems to work properly on various Win7/Win10 browsers.

    #36733
    db4e
    Participant

    Similar issue here.

    The panel doesn’t go away on any browser I’ve tried.
    It just doesn’t show on browsers where the cookies were already accepted.

    #36799
    Bartosz
    Keymaster

    Please try the just released version 1.2.50

    #36806
    bap22
    Participant

    This is still a problem with version 1.2.50

    #36809
    seoparaempresas
    Participant

    The same thing happens exactly, but also in the desktop version. The button to accept cookies does not work with version 1.2.50

    #36869
    Caber
    Participant

    Same problem with 1.2.50 desktop version. The panel does not disappear after consent.

    #36918
    kreppar
    Participant

    Broken in my site on desktop and mobile.

    #36942
    tonyd
    Participant

    Having the same issue with my site too

    #36947
    Bartosz
    Keymaster

    Everyone, please do the following steps and let us know:

    – disable caching plugins you use
    – disable CSS/JS/HTML minify/compress plugins
    – force refresh your browser (ctrl+f5 on Windows)
    – check if the cookie banner is back

    #36998
    tonyd
    Participant

    I disabled WP Rocket and turned the Cookie plugin back on. The ok button still does not work, nor does the scroll to dismiss.

    #37101
    Patricia P
    Participant

    I am having same issue. Works fine on windows desktop, but not on iphone or ipad. Banner does not go away after clicking okay. Please fix. Thank you.

    #37939
    Bartosz
    Keymaster

    Hello,
    We’ve fixed this issue in just released version 1.2.51
    Please check

    #37942
    eduardo
    Participant

    looks good to me. Banner disappears after clicking OK

    #37967
    conzelmann
    Participant

    The panel doesn’t go away on any browser I’ve tried – also in 1.2.51

    #37970
    Bartosz
    Keymaster

    @conzelmann please share your site url first.

    #37971
    conzelmann
    Participant

    ok, it only happens on one of my customers pages and while posting this url I’ve realized why lol.

    banner works: https://naterra-waldcamp.de
    don’t work: http://naterra-waldcamp.de

    #37972
    Bartosz
    Keymaster

    You should set up a redirection from http to https

Viewing 17 posts - 1 through 17 (of 17 total)
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