Hi Wolf,
We’ve checked your products and payments.
It look you had a Justified Gallery license when before we switched to subscription payments and this migt be the reason you can’t extend it for another year.
To have the product again you’d have to purchase a subscription license for Justified Gallery.
In other words make the purchase again from our site.
Hope that fixes the issue.
If not, please reach us again, we’ll try to handle that differently.