That’s the second time we have that kind of problem. It works perfectly on a couple of our sites, so we’d need a deeper look into your site to test. If provide an admin access to your site using Set as private reply option we’ll try to find out why it happens.
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After you register and login to the site, you may post all plugin support questions in the Support Forum.
If you need to provide private info, please create a ticket and then reply to it using Set as private reply option.